• 08 8231 2499

Customer Service

SHIPPING & DELIVERY
Orders under $30 AUD will be charged a $5 Flat fee for shipping. All Orders over $30 AUD will receive free shipping.

All items are sent via Australia Post Standard Shipping. If you are not present at the time of delivery the Courier may either place the parcel in a safe location or leave a calling card advising you of where and when your parcel can be collected. All orders will have a tracking number which will be sent to you via email on despatch. Standard deliveries are made within 2-5 days for metropolitan and major regional areas. Remote areas can take up to 10 days for delivery. 
The delivery times provided by dailygrind.com.au are estimates and dailygrind.com.au will not be held accountable for late deliveries, damaged or lost goods. If any items are not in stock once an order is placed we will notify the customer within 2 working days.
Please note that all prices on this website are in Australian dollars AUD.
PRIVACY & SECURITY
This privacy statement (this "Statement") discloses the privacy practices for Turner SA Pty Ltd trading as Daily Grind Skate Co (www.dailygrind.com.au) what information we gather, how we use it and how to correct or change it. This Statement only addresses our activities from our servers. Other sites (including those to which the Website links and third party sites or services with which www.dailygrind.com.au is connected) may have their own privacy policies and practices, which we do not control.
Privacy
Our customer’s privacy is of the utmost importance to us. Any and all of your details will be kept private. We do not sell or share information to third parties nor do we use personal information for any other reason other than its intended use. When you register on our site by placing and order subscribing to our newsletter or creating an account you may be asked to enter your email, phone number, address and credit card detail. The information may be used for the following: Newsletters, Promotions, Events, Sales, Surveys, Feedback forms.
By using our site you consent to our privacy policy.
Security
Your financial details are passed through a secure server using the latest 128 bit SSL (secure sockets layer) encryption technology which is industry standard and guaranteed. Your information is safe and secure every time you visit. We provide a range of payments including VISA, MasterCard and PayPal.
Cookies
Yes we use cookies. Cookies are a small data file which can contain info such as member id that the site uses to track the pages you have visited on our site. Cookies cannot read data of other sites and helps us to improve the customer experience and website. E.g. how many times you visit our site. Cookies are also used to save your login details so you don’t have to re-enter every time you visit. This also helps us remember and process items in your shopping cart. If you prefer, you can choose to turn off all cookies in your browser settings. In this case like most websites some of our services may not function properly. If you do this you may need to place your order via our contact admin@dailygrind.com.au.
Any changes to our privacy policy will be posted on this page.
If there are any questions regarding this privacy policy please contact us at admin@dailygrind.com.au
RETURNS & REPLACEMENTS
Exchanges
If the item you purchased is the wrong size or you have changed your mind you can return the product for credit or exchange. Under these circumstances we do not offer a refund. Any return for credit or exchange must be returned within 14 days of the purchase, and any goods returned after this date will not be accepted. Shipping charges on returned items are the customer’s responsibility. We recommend you send by registered post as we do not accept liability for lost items. Gift cards and promo codes cannot be applied to exchanges. Size exchange requests are subject to availability of stock and if we do not have the exact stock for replacement we will contact you via email and issue a store credit or make other arrangements. Prior to sending a return you must contact admin@dailygrind.com.au for a return authorisation. Please send back with the receipt of purchase.
WE WILL ONLY EXCHANGE OR CREDIT WHEN:
Clothing - Items of clothing must be returned in its original packaging with tags attached, unworn, unwashed, smoke and hair free.
Shoes - Must not have been worn outside. If you are unsure of your size we suggest you try your shoes on indoors and preferably on carpet. The box should be returned in its original condition without any labels or tape stuck to the box.
DVDs - The return of DVDs will not be accepted unless they are still sealed in the original packaging.
Skateboards - We do not accept exchanges or returns on skateboards.
Hardware - Hardware will only be accepted in its original packaging and are in an un-skated condition.
Faulty products
If you have a product that has been worn or used, and you feel it has a manufacturing fault you can send it back to us to be assessed by the Manufacturer/Supplier. Please contact us at admin@dailygrind.com.au  to obtain a return authorisation prior to sending. Shipping charges on faulty items are the customer’s responsibility. For any warranty claim you must provide a proof of purchase order, order confirmation or shipping confirmation. All repairs are carried out by the Manufacturer/Supplier and not dailygrind.com.au. We cannot always control the availability of replacement goods and we cannot also control the warranty periods. This is again up to the Manufacturer/Supplier. We will aim to process your return within a few days unless we have to send it to the Manufacturer/Supplier which would then take up to 2 weeks. 
Skateboard/Longboard Policy - Any Skateboard Deck that breaks/cracks from skating, has stress or pressure cracks and or chips does not qualify for return as this is a direct result of what you do and how you use your skateboard. The majority of boards that break/snap happen when people attempt tricks and their feet do not land in the correct position on the skateboard and are therefore not due to a manufacturing fault. In particular brand new boards are more vulnerable to breaking at this time as the wood is still crisp and has little flexibility.
Footwear Policy - Most skateboard shoes come with a 1 month warranty for manufacturing faults. However If your shoe has been skated and a hole develops, the sole wears out, stitching comes undone or other then it is almost always a direct result of the Griptape abrasion, and in these circumstances the warranty does not apply. Also if you remove your shoes incorrectly such as not undoing the laces and pushing down on the heel with your other foot to remove it this may rip the sole off and again this is not included in the warranty.
If dailygrind.com.au or the Manufacturer/Supplier finds your product is faulty we can either repair, replace the item or give a full refund.
Instore Returns
If you are local to our store but have bought online you can call in and return/exchange your item at our city store only. One of our members of staff will be more than happy to help. If a refund is needed you will be refunded via the same way you paid for your item when you ordered online.
Order cancellations
If notified before goods have been shipped dailygrind.com.au can accommodate this. If goods have been shipped we have the right to refuse the order cancellation.
TERMS & CONDITIONS
Exchanges
The use of our website is governed by the policies, terms and conditions set below. If you do not wish to accept or agree with our terms and conditions you may decide not to use our website . Once an order has been placed this indicates acceptance of these terms and conditions. We reserve the right to withdraw or change our offers and services anytime without notice. We will not be liable if for any reason the website is unavailable at any time or for any time period. By ordering or registering on dailygrind.com.au you grant us the right to add your contact details to our database. Please note that your membership can be cancelled without notice if it is determined that false or misleading information has been provide. If your membership has been cancelled dailygrind.com.au has the right to refuse a new application or new account.
Order acceptance policy
When you receive a receipt electronically or any other form of order confirmation this does not signify acceptance of your order placed.  We dailygrind.com.au reserve the right at any time after receipt of purchase to decline your order for any reason without prior notice to you. All orders placed must obtain pre approval using an acceptable method of payment. In some cases we may require additional information or verifications before processing orders.
Links to other sites
Our website contains links to other websites and when you click on that link you will be leaving dailygrind.com.au. These sites may collect other information about you or request information. Make sure you check their privacy policy before doing so.
Liability
Dailygrind.com.au is not liable for any losses or damages caused by this website or any other website linked to or from this website. You acknowledge that dailygrind.com.au is not responsible for the operation of content located on or through any site.
Intellectual property 
All of the intellectual property rights of all content, photography and software found on this website is the property of dailygrind.com.au or its licensors, suppliers.
Non transferable
Your right to use this site is not transferable.  Any password or right given to you to obtain information or documents is not transferable and may only be used by you.
Security
Your financial details are passed through a secure server using the latest 128 bit SSL (secure sockets layer) encryption technology which is industry standard and guaranteed. Your information is safe and secure every time you visit. We provide a range of payments including VISA, MasterCard and PayPal.
PAYMENT, PRICING & PROMOTIONS
All prices on this website are displayed in Australian Dollars (AUD). 
UPDATING ACCOUNT INFORMATION
Login with your Username and Password, go to Account details and change the information. Ensure to fill out all areas then save.
CONTACT & BUSINESS DETAILS
Contact
Phone: 08 8231 2499
Address: 36a Hindley St, Adelaide SA 5000
Email: admin@dailygrind.com.au
Business Details
Name: Turner SA Pty Ltd, Trading as Daily Grind Skate Co
ABN: 37097012827